Terms and Conditions of Use

1.1 About These Terms

These Terms and Conditions ("Terms") govern your use of the ShowGuideSystems.ie website and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1.2 Who We Are

ShowGuideSystems.ie is owned and operated by ShowGuide Systems, a company registered in Ireland with registered number 350629, having its registered office at 12 Saint Joseph's Villas, Athboy, Co. Meath, C15 VW67 ("we", "us", "our", or "ShowGuideSystem").

1.3 Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes by email (to your registered email address) or by posting a notice on our website at least 30 days before changes take effect. Your continued use of our Services after changes become effective constitutes acceptance of the revised Terms.

2.1 Description of Services

ShowGuide Systems provides online entry and management services for FCI-recognised dog shows in Ireland, including:

• Online show entry processing
• Entry fee payment processing
• Digital catalogue services
• Results publication
• Database management for exhibitors and dogs

2.2 Service Availability

We aim to provide continuous service availability, but do not guarantee uninterrupted access. We may suspend or modify Services for maintenance, updates, or emergency repairs with reasonable notice where possible.

2.3 Third-Party Services

We act as an intermediary between exhibitors and show organisers. While we process entries, final acceptance and show management remain the responsibility of the respective show organising bodies.

3.1 Account Creation

To use our Services, you must:

• Be at least 18 years of age
• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Notify us immediately of any unauthorised use of your account

3.2 Account Responsibility

You are responsible for all activities conducted through your account. You agree to:

• Not share your account credentials with others
• Not create multiple accounts for the same individual
• Not use another person's account without permission
• Notify us immediately of any security breach

3.3 Account Suspension or Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Provide false or misleading information
• Remain inactive for more than 24 months (after 30 days' notice)

4.1 Entry Submission

When submitting a show entry, you confirm that:

• All information provided about the dog(s) and owner(s) is accurate and complete
• The dog(s) meet all eligibility requirements for the selected classes
• You have authority to enter the dog(s) in the show
• You accept the rules and regulations of the show organising body

4.2 Entry Deadlines

Entry deadlines are set by individual show organisers and are clearly displayed on each show's page. We are not responsible for late entries resulting from:

• Technical difficulties on your part
• Delays in payment processing
• Last-minute submissions that fail due to system capacity

4.3 Entry Confirmation

Upon successful entry submission and payment confirmation, you will receive:

• Email confirmation to your registered email address
• Invoice/receipt for payment
• Entry details, including assigned entry numbers (when available)

4.4 Entry Modifications

5.1 Pricing

All prices are displayed in Euros (€). ShowGuide Systems is not currently VAT-registered and therefore VAT is not charged. Entry fees comprise: show organising body fees, ShowGuide Systems service fee, and any applicable processing fees.

5.2 Payment Methods

We accept payment through our authorised payment service providers:

• Stripe using Credit/Debit Cards (Visa, Mastercard)

5.3 Payment Processing

Payments are processed securely by our PCI-DSS-compliant payment service providers (e.g., Stripe). We do not store, access, or process your full payment card details on our servers, and we do not offer a feature to save payment details for future use.

5.4 Payment Authorisation

When you submit an entry, you authorise us to:

• Charge the total amount displayed at checkout
• Process the payment through our payment service provider
• Transfer funds to the relevant show organising body (minus our service fee)

6.1 Non-Refundable Service Fee

Our service fee is clearly indicated at checkout and is non-refundable except:

• Where we cancel your entry due to our error
• Where required by law

6.2 Administration Fees

Additional fees may apply for:

7.1 Role of ShowGuide Systems and Show Organisers

ShowGuide Systems provides an online entry and administration service. The show organiser is responsible for the dog show and for determining refund eligibility for show fees. Unless expressly stated otherwise, refund decisions for show fees are made by the relevant show organiser, not by ShowGuide Systems.

7.3 Right of Withdrawal (Consumers)

Under the EU Consumer Rights Directive and Irish S.I. No. 484/2013, consumers may have a right to withdraw within 14 days. However, this right does not apply once the entry processing service has been fully performed with your prior express request/consent.

7.4 Time-Sensitive Services and Withdrawal Exception

By submitting an entry, you request that we begin processing your entry immediately. You acknowledge that entry processing is time-sensitive and may be completed and transferred to the show organiser shortly after submission. Where the entry processing service has been fully performed, you may lose any applicable right of withdrawal.

7.5 Refunds of Show Fees (Organiser Policy)

Show fees are refundable only in accordance with the relevant show organiser's published policy (including any applicable deadlines, documentation requirements and administration fees).

7.6 How to Request a Refund of Show Fees

Refund requests relating to show fees must be made directly to the show organiser/show secretary unless a show page specifies an alternative process.

7.7 Show Cancellation, Rejection, or Event Changes

If a show is cancelled, postponed, or your entry is rejected, show fee refunds (if any) are governed by the organiser's policy. Our service fee remains non-refundable once the entry processing service has been performed, except where required by law or where we have made an error.

Limitations

To the maximum extent permitted by law, our total liability is limited to the amount paid for the specific entry or €100 (whichever is greater). We are not liable for:

• Show organiser actions
• Show cancellations or changes
• Indirect or consequential losses
• Force majeure events

13.1 Informal Resolution

Before formal proceedings, contact us at support@showguidesystems.ie or +353 (0)46 9432027. We respond within 5 business days and aim to resolve complaints within 30 days.

13.2 Alternative Dispute Resolution

For unresolved consumer disputes, you may use the EU Online Dispute Resolution platform or approved ADR schemes.

13.3 Governing Law and Jurisdiction

Irish Law Applies.

• Consumer Contracts: EU consumers may bring proceedings in Ireland or country of residence. We may only sue you in your country of residence. Your statutory rights are unaffected.
• Business Contracts: Exclusive jurisdiction of Irish courts.